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[Issue] Hardware acceleration not working in v3.4.3.39

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[Issue] Hardware acceleration not working in v3.4.3.39
Gioppy Offline
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Posts: 26
Threads: 2
Joined: Sep 2016
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#1
05-23-2018, 08:34 AM
Hello!

In CentBrowser v3.1.5.52 I was able to play embedded Vimeo videos without any problems.
Today I updated to CentBrowser v3.4.3.39 and the same video shows a black screen. Only the audio is working. I have to disable hardware acceleration to make it work. 
Why the same video works in v3.1.5.52 and doesn't work in v3.4.3.39?

I also tried clearing cache, cookies, etc. and rebooting the computer.
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Admini Offline
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Posts: 6,176
Threads: 90
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#2
05-23-2018, 02:09 PM
This should be a bug of hardware acceleration.
Have you tested the same URL in Chrome 66?
Can you post your GPU information in chrome://gpu?
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Gioppy Offline
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Posts: 26
Threads: 2
Joined: Sep 2016
Reputation: 1
#3
05-23-2018, 05:19 PM
Thank you for your reply!

I don't have Chrome 66, so I haven't tested it.

Here is the report from chrome://gpu

Code:
Graphics Feature Status
Canvas: Software only, hardware acceleration unavailable
CheckerImaging: Disabled
Flash: Software only. Hardware acceleration disabled
Flash Stage3D: Software only. Hardware acceleration disabled
Flash Stage3D Baseline profile: Software only. Hardware acceleration disabled
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Software only. Hardware acceleration disabled
Surface Synchronization: Enabled
Video Decode: Software only. Hardware acceleration disabled
WebGL: Software only, hardware acceleration unavailable
WebGL2: Software only, hardware acceleration unavailable
Problems Detected
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Checker-imaging has been disabled via finch trial or the command line.
Disabled Features: checker_imaging
Version Information
Data exported    2018-05-23T17:15:20.060Z
Chrome version    Chrome/66.0.3359.181
Operating system    Windows NT 10.0.17134
Software rendering list URL    https://chromium.googlesource.com/chromium/src/+/3502756398e621ae300704f6f8469b23879c6e2e/gpu/config/software_rendering_list.json
Driver bug list URL    https://chromium.googlesource.com/chromium/src/+/3502756398e621ae300704f6f8469b23879c6e2e/gpu/config/gpu_driver_bug_list.json
ANGLE commit id    22c768fbda54
2D graphics backend    Skia/66 773868fdade5f9f0e7697e6d09c9bd80aaa9b402-
Command Line    "C:\Users\gioppy\AppData\Local\CentBrowser\Application\chrome.exe" --flag-switches-begin --disable-direct-write --enable-tab-audio-muting --disable-features=AutomaticTabDiscarding --flag-switches-end
Driver Information
Initialization time    154
In-process GPU    false
Passthrough Command Decoder    false
Direct Composition    false
Supports overlays    false
Sandboxed    true
GPU0    VENDOR = 0x1002, DEVICE= 0x9598 *ACTIVE*
Optimus    false
Optimus    false
AMD switchable    false
Desktop compositing    Aero Glass
Diagonal Monitor Size of \\.\DISPLAY1    20.0"
Driver vendor    Advanced Micro Devices, Inc.
Driver version    8.970.100.9001
Driver date    1-13-2015
Pixel shader version    1.00
Vertex shader version    1.00
Max. MSAA samples    4
Machine model name    
Machine model version    
GL_VENDOR    Google Inc.
GL_RENDERER    Google SwiftShader
GL_VERSION    OpenGL ES 2.0 SwiftShader 4.0.0.3
GL_EXTENSIONS    GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_APPLE_texture_format_BGRA8888 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_fence GL_NV_framebuffer_blit GL_NV_read_depth
Disabled Extensions    
Disabled WebGL Extensions    
Window system binding vendor    Google Inc.
Window system binding version    1.4 SwiftShader 4.0.0.3
Window system binding extensions    EGL_KHR_create_context EGL_KHR_get_all_proc_addresses EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_fence_sync EGL_KHR_image_base EGL_ANDROID_framebuffer_target EGL_ANDROID_recordable
Direct rendering    Yes
Reset notification strategy    0x0000
GPU process crash count    0
Compositor Information
Tile Update Mode    One-copy
Partial Raster    Enabled
GpuMemoryBuffers Status
ATC    Software only
ATCIA    Software only
DXT1    Software only
DXT5    Software only
ETC1    Software only
R_8    Software only
R_16    Software only
RG_88    Software only
BGR_565    Software only
RGBA_4444    Software only
RGBX_8888    GPU_READ, SCANOUT
RGBA_8888    GPU_READ, SCANOUT
BGRX_8888    Software only
BGRX_1010102    Software only
RGBX_1010102    Software only
BGRA_8888    Software only
RGBA_F16    Software only
YVU_420    Software only
YUV_420_BIPLANAR    Software only
UYVY_422    Software only
Display(s) Information
Info    Display[2528732444] bounds=0,0 1600x900, workarea=0,0 1600x860, scale=1, external
Color space information    {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Bits per color component    8
Bits per pixel    24
Video Acceleration Information
Encode h264 baseline    up to 3840x2176 pixels and/or 30.000 fps
Encode h264 main    up to 3840x2176 pixels and/or 30.000 fps
Encode h264 high    up to 3840x2176 pixels and/or 30.000 fps
Diagnostics
0
b3DAccelerationEnabled    true
b3DAccelerationExists    true
bAGPEnabled    true
bAGPExistenceValid    true
bAGPExists    true
bCanRenderWindow    true
bDDAccelerationEnabled    true
bDriverBeta    false
bDriverDebug    false
bDriverSigned    false
bDriverSignedValid    false
bNoHardware    false
dwBpp    32
dwDDIVersion    10
dwHeight    900
dwRefreshRate    60
dwWHQLLevel    0
dwWidth    1600
iAdapter    0
lDriverSize    1094024
lMiniVddSize    0
szAGPStatusEnglish    Enabled
szAGPStatusLocalized    Attivata
szChipType    ATI display adapter (0x9598)
szD3DStatusEnglish    Enabled
szD3DStatusLocalized    Attivata
szDACType    Internal DAC(400MHz)
szDDIVersionEnglish    10.1
szDDIVersionLocalized    10.1
szDDStatusEnglish    Enabled
szDDStatusLocalized    Attivata
szDXVAHDEnglish    Not Supported
szDXVAModes    ModeMPEG2_A ModeMPEG2_C
szDescription    ATI Radeon HD 3600 Series
szDeviceId    0x9598
szDeviceIdentifier    {D7B71EE2-D6D8-11CF-9270-1AC4BEC2C535}
szDeviceName    \\.\DISPLAY1
szDisplayMemoryEnglish    3315 MB
szDisplayMemoryLocalized    3315 MB
szDisplayModeEnglish    1600 x 900 (32 bit) (60Hz)
szDisplayModeLocalized    1600 x 900 (32 bit) (60Hz)
szDriverAssemblyVersion    8.970.100.9001
szDriverAttributes    Final Retail
szDriverDateEnglish    13/01/2015 02:00:00
szDriverDateLocalized    1/13/2015 02:00:00
szDriverLanguageEnglish    English
szDriverLanguageLocalized    Inglese
szDriverModelEnglish    WDDM 1.1
szDriverModelLocalized    WDDM 1.1
szDriverName    aticfx64.dll,aticfx64.dll
szDriverNodeStrongName    oem4.inf:cb0ae414554445d4:ati2mtag_RV630:8.970.100.9001:pci\ven_1002&dev_9598
szDriverSignDate    Unknown
szDriverVersion    8.17.0010.1129
szKeyDeviceID    Enum\PCI\VEN_1002&DEV_9598&SUBSYS_E410174B&REV_00
szKeyDeviceKey    \Registry\Machine\System\CurrentControlSet\Control\Video\{3FE2BB71-5164-11E8-B723-DF229D04B3A7}\0000
szManufacturer    Advanced Micro Devices, Inc.
szMiniVdd    Sconosciuto
szMiniVddDateEnglish    Unknown
szMiniVddDateLocalized    Sconosciuto
szMonitorMaxRes    Unknown
szMonitorName    Generic PnP Monitor
szNotesEnglish    No problems found.
szNotesLocalized    Nessun problema riscontrato.
szOverlayEnglish    Not Supported
szRankOfInstalledDriver    00D72001
szRegHelpText    Unknown
szRevision    Unknown
szRevisionId    0x0000
szSubSysId    0xE410174B
szTestResultD3D7English    Not run
szTestResultD3D7Localized    Non eseguito
szTestResultD3D8English    Not run
szTestResultD3D8Localized    Non eseguito
szTestResultD3D9English    Not run
szTestResultD3D9Localized    Non eseguito
szTestResultDDEnglish    Not run
szTestResultDDLocalized    Non eseguito
szVdd    Sconosciuto
szVendorId    0x1002
Log Messages
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.
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Admini Offline
Administrator
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Posts: 6,176
Threads: 90
Joined: Oct 2014
Reputation: 365
#4
05-24-2018, 04:36 PM
(05-23-2018, 05:19 PM)Gioppy Wrote: Thank you for your reply!

I don't have Chrome 66, so I haven't tested it.

Here is the report from chrome://gpu

Code:
Graphics Feature Status
Canvas: Software only, hardware acceleration unavailable
CheckerImaging: Disabled
Flash: Software only. Hardware acceleration disabled
Flash Stage3D: Software only. Hardware acceleration disabled
Flash Stage3D Baseline profile: Software only. Hardware acceleration disabled
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Software only. Hardware acceleration disabled
Surface Synchronization: Enabled
Video Decode: Software only. Hardware acceleration disabled
WebGL: Software only, hardware acceleration unavailable
WebGL2: Software only, hardware acceleration unavailable
Problems Detected
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Checker-imaging has been disabled via finch trial or the command line.
Disabled Features: checker_imaging
Version Information
Data exported    2018-05-23T17:15:20.060Z
Chrome version    Chrome/66.0.3359.181
Operating system    Windows NT 10.0.17134
Software rendering list URL    https://chromium.googlesource.com/chromium/src/+/3502756398e621ae300704f6f8469b23879c6e2e/gpu/config/software_rendering_list.json
Driver bug list URL    https://chromium.googlesource.com/chromium/src/+/3502756398e621ae300704f6f8469b23879c6e2e/gpu/config/gpu_driver_bug_list.json
ANGLE commit id    22c768fbda54
2D graphics backend    Skia/66 773868fdade5f9f0e7697e6d09c9bd80aaa9b402-
Command Line    "C:\Users\gioppy\AppData\Local\CentBrowser\Application\chrome.exe" --flag-switches-begin --disable-direct-write --enable-tab-audio-muting --disable-features=AutomaticTabDiscarding --flag-switches-end
Driver Information
Initialization time    154
In-process GPU    false
Passthrough Command Decoder    false
Direct Composition    false
Supports overlays    false
Sandboxed    true
GPU0    VENDOR = 0x1002, DEVICE= 0x9598 *ACTIVE*
Optimus    false
Optimus    false
AMD switchable    false
Desktop compositing    Aero Glass
Diagonal Monitor Size of \\.\DISPLAY1    20.0"
Driver vendor    Advanced Micro Devices, Inc.
Driver version    8.970.100.9001
Driver date    1-13-2015
Pixel shader version    1.00
Vertex shader version    1.00
Max. MSAA samples    4
Machine model name    
Machine model version    
GL_VENDOR    Google Inc.
GL_RENDERER    Google SwiftShader
GL_VERSION    OpenGL ES 2.0 SwiftShader 4.0.0.3
GL_EXTENSIONS    GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_APPLE_texture_format_BGRA8888 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_fence GL_NV_framebuffer_blit GL_NV_read_depth
Disabled Extensions    
Disabled WebGL Extensions    
Window system binding vendor    Google Inc.
Window system binding version    1.4 SwiftShader 4.0.0.3
Window system binding extensions    EGL_KHR_create_context EGL_KHR_get_all_proc_addresses EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_fence_sync EGL_KHR_image_base EGL_ANDROID_framebuffer_target EGL_ANDROID_recordable
Direct rendering    Yes
Reset notification strategy    0x0000
GPU process crash count    0
Compositor Information
Tile Update Mode    One-copy
Partial Raster    Enabled
GpuMemoryBuffers Status
ATC    Software only
ATCIA    Software only
DXT1    Software only
DXT5    Software only
ETC1    Software only
R_8    Software only
R_16    Software only
RG_88    Software only
BGR_565    Software only
RGBA_4444    Software only
RGBX_8888    GPU_READ, SCANOUT
RGBA_8888    GPU_READ, SCANOUT
BGRX_8888    Software only
BGRX_1010102    Software only
RGBX_1010102    Software only
BGRA_8888    Software only
RGBA_F16    Software only
YVU_420    Software only
YUV_420_BIPLANAR    Software only
UYVY_422    Software only
Display(s) Information
Info    Display[2528732444] bounds=0,0 1600x900, workarea=0,0 1600x860, scale=1, external
Color space information    {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Bits per color component    8
Bits per pixel    24
Video Acceleration Information
Encode h264 baseline    up to 3840x2176 pixels and/or 30.000 fps
Encode h264 main    up to 3840x2176 pixels and/or 30.000 fps
Encode h264 high    up to 3840x2176 pixels and/or 30.000 fps
Diagnostics
0
b3DAccelerationEnabled    true
b3DAccelerationExists    true
bAGPEnabled    true
bAGPExistenceValid    true
bAGPExists    true
bCanRenderWindow    true
bDDAccelerationEnabled    true
bDriverBeta    false
bDriverDebug    false
bDriverSigned    false
bDriverSignedValid    false
bNoHardware    false
dwBpp    32
dwDDIVersion    10
dwHeight    900
dwRefreshRate    60
dwWHQLLevel    0
dwWidth    1600
iAdapter    0
lDriverSize    1094024
lMiniVddSize    0
szAGPStatusEnglish    Enabled
szAGPStatusLocalized    Attivata
szChipType    ATI display adapter (0x9598)
szD3DStatusEnglish    Enabled
szD3DStatusLocalized    Attivata
szDACType    Internal DAC(400MHz)
szDDIVersionEnglish    10.1
szDDIVersionLocalized    10.1
szDDStatusEnglish    Enabled
szDDStatusLocalized    Attivata
szDXVAHDEnglish    Not Supported
szDXVAModes    ModeMPEG2_A ModeMPEG2_C
szDescription    ATI Radeon HD 3600 Series
szDeviceId    0x9598
szDeviceIdentifier    {D7B71EE2-D6D8-11CF-9270-1AC4BEC2C535}
szDeviceName    \\.\DISPLAY1
szDisplayMemoryEnglish    3315 MB
szDisplayMemoryLocalized    3315 MB
szDisplayModeEnglish    1600 x 900 (32 bit) (60Hz)
szDisplayModeLocalized    1600 x 900 (32 bit) (60Hz)
szDriverAssemblyVersion    8.970.100.9001
szDriverAttributes    Final Retail
szDriverDateEnglish    13/01/2015 02:00:00
szDriverDateLocalized    1/13/2015 02:00:00
szDriverLanguageEnglish    English
szDriverLanguageLocalized    Inglese
szDriverModelEnglish    WDDM 1.1
szDriverModelLocalized    WDDM 1.1
szDriverName    aticfx64.dll,aticfx64.dll
szDriverNodeStrongName    oem4.inf:cb0ae414554445d4:ati2mtag_RV630:8.970.100.9001:pci\ven_1002&dev_9598
szDriverSignDate    Unknown
szDriverVersion    8.17.0010.1129
szKeyDeviceID    Enum\PCI\VEN_1002&DEV_9598&SUBSYS_E410174B&REV_00
szKeyDeviceKey    \Registry\Machine\System\CurrentControlSet\Control\Video\{3FE2BB71-5164-11E8-B723-DF229D04B3A7}\0000
szManufacturer    Advanced Micro Devices, Inc.
szMiniVdd    Sconosciuto
szMiniVddDateEnglish    Unknown
szMiniVddDateLocalized    Sconosciuto
szMonitorMaxRes    Unknown
szMonitorName    Generic PnP Monitor
szNotesEnglish    No problems found.
szNotesLocalized    Nessun problema riscontrato.
szOverlayEnglish    Not Supported
szRankOfInstalledDriver    00D72001
szRegHelpText    Unknown
szRevision    Unknown
szRevisionId    0x0000
szSubSysId    0xE410174B
szTestResultD3D7English    Not run
szTestResultD3D7Localized    Non eseguito
szTestResultD3D8English    Not run
szTestResultD3D8Localized    Non eseguito
szTestResultD3D9English    Not run
szTestResultD3D9Localized    Non eseguito
szTestResultDDEnglish    Not run
szTestResultDDLocalized    Non eseguito
szVdd    Sconosciuto
szVendorId    0x1002
Log Messages
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

Have you tried updating your video card driver?
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Gioppy Offline
Junior Member
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Posts: 26
Threads: 2
Joined: Sep 2016
Reputation: 1
#5
05-25-2018, 12:48 PM
@CentBrowser : I have the latest driver. The problem is that it was working with previous version of CentBrowser, so I don't understand why it's not working with the new version.
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